Terms and Conditions

  1. Introduction

Welcome to Coconut CreativesThis page tells you the terms on which you may use our website coconut.marketing, whether as registered user or guest. Please read carefully before use. By using the site, you accept the terms and agree to obey them. If you don’t accept them, please don’t use the site.


  1. Who We Are

coconut.marketing is operated by Coconut Creatives, a UK Limited company registered in England under company number 07811647.

Some important details about us:

Our registered office is at: 12 Victoria Road, Barnsley, North Yorkshire, S70 2BB

Our trading office is at: Unit 4 Walworth Enterprise Centre, Andover, Hampshire, SP10 5AP

Our VAT number is: GB124848307


  1. Use of the Site

You have permission for temporary use of the site, but we can withdraw or change our service at any time without telling you and without being legally responsible to you.

You must treat all identification codes, passwords and other security information as confidential. If we think you have failed to keep confidentiality, we are allowed to disable any security information (including your passwords and codes).

You agree to follow our acceptable use policy https://coconut.marketing/acceptable-use-policy.

If you allow anyone else to use our site, you must make sure that they read these terms first, and that they follow them.

Only use the site as allowed by law and these terms. If you don’t, we may suspend your usage, or stop it completely.

We frequently update the site and make changes to it, but we don’t have to do this, and material on the site may be out-of-date. No material on the site is intended to contain advice, and you shouldn’t rely on it. We exclude all legal responsibility and costs for reliance placed on the site by anyone.

We follow our privacy policy in handling information about you. You can read our policy at https://coconutcreatives.co.uk/privacy-and-cookie-policy.

By using the site, you agree to us handling this information and confirm that data you provide is accurate.


4. Intellectual Property Rights

We are the owner or licensee of all intellectual property rights in the site (for example the copyright and any rights in the designs) and in any of the material posted on it. They are protected by copyright.

You are allowed to print one copy and download extracts of any page on the site for your personal reference, but not for commercial use without a licence from us. You must not alter anything, or use any illustrations, video, audio or photographs separately from the text that goes with them.

If you breach these terms, you lose your right to use our site, and must destroy or return any copies you have made.


5. Our Legal Responsibility to You

We do not guarantee the accuracy of material on our site. As far as legally possible, we exclude legal responsibility for the following:

Any loss to you arising from use of our site

Loss of income, profit, business, data, contracts, goodwill or savings.

We also exclude, as far as legally possible, all terms and warranties or promises implied by law or by statutes.

We don’t exclude legal responsibility for death or personal injury owing to our negligence, or legal responsibility for fraud or fraudulent misrepresentation, or for anything else where exclusion is not allowed by the law.


6. Uploading to our Site

If you contact other users of our site or upload material to it, you must follow our acceptable use policy, which sets out standards for usage. You can read this policy at https://coconutcreatives.co.uk/acceptable-use-policy. You agree to reimburse us for any costs or expenses we incur as a result of any breach of this term.

Material that you upload will be regarded as non-confidential and not owned. This means that we can copy it, distribute it, and show it to other people for any purpose. You agree that if anyone else claims to own the material, or says that it breaches their rights, we can give them your identity.

We won’t be legally responsible to anybody for the accuracy of material that you upload to the site, and we can remove it at any time if we think it doesn’t follow our acceptable use policy.


7. Computer Offences

If you do anything which is a criminal offence under a law called the Computer Misuse Act 1990, your right to use the site will end straightaway. We will report you to the relevant authorities and give them your identity.

Examples of computer misuse include introducing viruses, worms, Trojans and other technologically harmful or damaging material.

You mustn’t try to get access to our site or server or any connected database or make any ‘attack’ on the site. We won’t be legally responsible to you for any damage from viruses or other harmful material that you pick up via our site.


8. Links to Our Site

You are allowed to make a legal link to our website’s homepage from your website if the content on your site meets the standards of our acceptable use policy. We can end this permission at any time.

You mustn’t suggest any endorsement by us or association with us unless we agree in writing.


9. Links From Our Site

Links from our site to other sites are only for information. We don’t accept responsibility for other sites or any loss you suffer from using them.


10. Variation

We change these terms from time to time and you must check them for changes because they are binding on you.


11. Trade Mark

Coconut Creatives is our UK Registered trademark.


12. Applicable Law

12.1 The Parties will use their best efforts to negotiate in good faith and settle any dispute that may arise out of or relate to this Agreement or any breach of it.

12.2 If any such dispute cannot be settled amicably through ordinary negotiations between the Parties, or either or both is or are unwilling to engage in this process, either Party may propose to the other in writing that structured negotiations be entered into with the assistance of a fully accredited mediator before resorting to litigation.

12.3 If the Parties are unable to agree upon a mediator, or if the mediator agreed upon is unable or unwilling to act and an alternative mediator cannot be agreed, any party may within 14 days of the date of knowledge of either event apply to LawBite to appoint a mediator under the LawBite Mediation Procedure.

12.4 Within 14 days of the appointment of the mediator (either by mutual agreement of the Parties or by LawBite in accordance with their mediation procedure), the Parties will meet with the mediator to agree the procedure to be adopted for the mediation, unless otherwise agreed between the parties and the mediator.

12.5 All negotiations connected with the relevant dispute(s) will be conducted in confidence and without prejudice to the rights of the Parties in any further proceedings.

12.6 If the Parties agree on a resolution of the dispute at mediation, the agreement shall be reduced to writing and, once signed by the duly authorised representatives of both Parties, shall be final and binding on them.

12.7 If the Parties fail to resolve the dispute(s) within 60 days (or such longer term as may be agreed between the Parties) of the mediator being appointed, or if either Party withdraws from the mediation procedure, then either Party may exercise any right to seek a remedy through arbitration by an arbitrator to be appointed by LawBite under the Rules of the LawBite Arbitration Scheme.

12.8 Any dispute shall not affect the Parties’ ongoing obligations under the Agreement.

12.9 The English courts have the only right to hear claims related to our site, and all disputes are governed by English law.


13. Contact Us

Please email us at info@coconut.marketing to contact us about any issues.

14. Products and Services

These Standard Terms and Conditions shall apply to any Service Agreement(s) (“the Agreement”) with Coconut Creatives Ltd (“the Supplier”).

The Service(s) shall mean any service that the Supplier is contracted to perform for the Client. No services will be provided or implied unless specifically set out in the Agreement. If there should be any ambiguity or discrepancy between the terms in the Agreement and the terms set out in this document, the terms in the Agreement will prevail, except where expressly stated to the contrary within these Standard Terms and Conditions of Service.


The Supplier shall perform the Service(s) with reasonable care and skill, in accordance with generally recognised commercial practices and standards in the industry; and all laws and regulations applicable to the Service(s).

Representations and Authorities

The Client authorises the Supplier to access their online accounts and will provide login in details when needed to perform the Service(s). These accounts may include but are not limited to web hosting, website, advertising, analytics, CRM, ERP or social media accounts.

The Client confirms that any account to which the Supplier is given access has not been compromised, hacked, defaced or infected prior to the commencement of the Agreement.

The Client warrants that any of their employees or contractors assisting the Supplier have the necessary skills and authority.

The Client confirms that any text, graphics, photos, designs, codes, data, trademarks and artwork supplied in connection with the Agreement are owned by the Client, or that they have permission from the rightful owner to use these items; the Client grants the Supplier an irrevocable licence to use these items for the purposes of providing the Service(s) for the duration of the Agreement.

The Client warrants that all the facts, claims and offers given by it about its products or services are accurate and in no way misleading and that the terms of any offers contained therein will be honoured.

The Client warrants that it has not relied on any representations made by or on behalf of the Supplier save as contained in this Agreement.

Change Control

The Client may during the term of the Agreement, request a change in the Service(s) by notifying the Supplier in writing of its requirements. The Supplier shall give due consideration to any change request, and answer within no more than 5 working days to either confirm its acceptance of the change request, provide a written proposal with any variation that it reasonably considers necessary or to provide the Client with a written statement of its reasons for not accepting the change request.


Where the Supplier is requested to make any amendment to text or images within the Client’s website these changes will be offered to the Client for approval. If the Client waives the right to approve, it is agreed that any amendments by the Supplier shall be considered as approved by the Client.


The Client shall pay each invoice submitted to it by the Supplier, in full and in cleared funds, within one month of receiving an invoice.

Interest will be due on any overdue amount at the rate of 8% per annum above the Bank of England base rate at the relevant time.

If a payment is overdue for more than 60 days, the Supplier reserves the right to suspend all Service(s) until payment has been made in full.

Internet Data and E-mail

Data transmitted across the Internet is on an open channel and the Supplier shall not be liable to the Client for any direct, indirect, or consequential loss sustained because of data loss, corruption, misuse of the Client’s information by third parties or as a result of viruses, trojans and other malicious code transmitted to or from systems in which the Client has an interest.

Search Engine Optimisation Service(s)

The Supplier aims to maximise the performance of and traffic to the Client’s websites, however the performance of the Service(s) cannot guarantee specific results. The Supplier has no control over the policies of search engines or directories with respect to the sites and/or content that they accept now or in the future. Any search engine or directory, in their sole discretion, may choose to exclude the Client’s web site(s) or content at any time. The Client accepts that if they independently make changes to their website without the Supplier’s input that they may affect search engine placements; following these independent changes, if additional work is needed to recover ranking position this will be subject to a separate quotation.

Social Media Service(s)

The Client recognises that it is not practical for the Supplier to notify the Client of each posting that it makes on behalf of the Client on any/all social media channels and the Client agrees that this is unnecessary.

The Client may request that the Supplier makes changes to any content or postings at any time in writing, and the Supplier may levy reasonable additional charges for such work.

The Supplier reserves the right to edit or amend any content on any social media channels that it considers to be offensive, unlawful or inappropriate, or which appear to infringe the intellectual property rights of any third party.

The Supplier shall not be responsible for any errors in any postings or any unsatisfactory Service(s), which are not notified in writing to it, nor for any errors which are approved by or are the fault of the Client or any third party.

Pay Per Click (PPC) Advertising Management Services(s)

The Supplier shall invoice the Client for the management and/or set up costs. The Client shall be responsible for ensuring that adequate budget is available to carry out the Service(s) and agrees to be billed directly by Google, Bing, Facebook or other advertising providers for their charges.

The Supplier aims to increase activity based on agreed goals, however the performance of the Service(s) does not guarantee specific results.

The Supplier accepts no responsibility for any detrimental effect on the PPC campaign(s) which results from search engine policies, functionality or service, any activity by the Client or any third party including, but not limited to, fraudulent activity or alterations made to the Client’s website or advertising copy.

The responsibility lies with the Client to regularly review budgets and report any changes to be made. The Supplier accepts no responsibility for incorrect budgets in place.

Domain Name Registration / SSL Digital Certificates Service(s)

Where the Supplier acts on behalf of the Client to register domain name(s) and / or purchase a SSL digital certificate(s), the Client is responsible for adhering to the terms and conditions of the naming authority for the domain name(s). The Client is responsible for renewing domain name(s) if the Client wishes to retain the use of the domain name. The Client assumes all responsibility for the renewal of any SSL certificate(s) and any costs or damage to their business and / or the costs of any work incurred because of a failure to renew the SSL / digital certificate(s) in a timely manner.

Hosting Service(s)

The Supplier will use reasonable efforts to maintain availability of service but does not guarantee that the Hosting Service(s) will be fault free. Any fault found with the Hosting Service(s) must be reported as soon as possible to the Supplier by either by telephone or email. The Client accepts that the Hosting Service(s) may be subject to downtime caused by scheduled or emergency maintenance or repair.

The Client is responsible for keeping secure the login name and password to their area on the Server and the integrity of their data. The Client shall provide their own backup solution in case their data be lost or become corrupt. The Supplier takes regular backups of servers; however, these backups are only for internal use and must not be relied upon as an alternative to the Client’s own solution.

The Client agrees not to use the Hosting Service(s) to;

  1. Upload any virus, trojan or malware which could infect the server(s) or any other machines or allow anyone to store or download infected files;
  2. Publish or disseminate defamatory material or any material which could be in breach of the civil or criminal laws of England and Wales;

iii. Gain access to any information or resources of a third party without permission;

  1. Send unsolicited or spam e-mail;
  2. Reduce the performance of server(s) to the detriment of other users;
  3. Upload any material which, in the sole discretion of the Supplier, may be contrary to public decency and morality including (but not limited to) hate content, pornography or overtly tasteless material. The Client accepts that the Supplier may inspect the server(s) at any time and, if any such material has been uploaded, is being linked to or has been transmitted, may immediately terminate the Hosting Service(s).

The Supplier reserves the right to add, improve, modify or deactivate individual features, applications, scripts and programs as necessary in the interests of technical progress, security or availability of technical support to ensure the stable operation and integrity of the Hosting Service(s). The Client agrees to cooperate and be responsible for managing any related adjustments to the Hosting Service(s) if requested to do so.

The Supplier shall take reasonable steps to ensure that any deactivation of individual features, applications, scripts or programs will not result in changes to a core function. If such changes result in changes to a core function and the Supplier is unable to provide a viable alternative, then the Client shall be entitled to a pro-rated refund on cancellation.

The Supplier is not liable for any loss, claim or damage caused by;

  1. Failure of backup;
  2. Failure by the Client to make and store regular offsite backups outside of the Hosting Service(s);

iii. Failure of supply of the Hosting Service(s) within a specific timescale;

  1. Scheduled or emergency downtime;
  2. Corruption and/or loss of data or code;
  3. Unauthorised access to the Hosting Service(s).

Third Party Products and Services

The Supplier makes no warranty of any kind, whether express or implied, regarding any third-party products, third party content or any software, plug-ins, equipment, or hardware obtained from third parties that are used with or on the Client’s website.

The Supplier is not responsible for third-party plugins or software that may become unusable or affect performance of the Service(s) because of:

  1. updates performed during maintenance or development;
  2. issues caused by the action or inaction of a licensor;

iii. withdrawal of a product or service by a licensor;

  1. change in third party license terms;
  2. refusal by a licensor to extend licence terms;
  3. failure by the Client to adhere to or, maintain awareness of third-party licence terms.


The Supplier shall indemnify the Client against any claim by any other party or entity that the provision of the Service(s) to the Client in accordance with the Agreement infringes any Intellectual Property Rights of that other party or entity.

The Client shall indemnify the Supplier and its subcontractors against any claim by any other party or entity arising from;

  1. the use of any text, graphics, photos, designs, code, data, logos, trademarks and artwork supplied or used by the Client in connection with the Agreement; or
  2. the Client’s failure to comply correctly with any laws, regulations, taxes or tariffs relating to the Client’s activities;

iii. The Client’s defamation of another party or entity;

  1. The Client’s publishing or dissemination of material in breach of civil or criminal law of England and Wales.

Limitation of Liability

Nothing in the Agreement limits or excludes either party’s liability for:

  1. death or personal injury caused by its negligence;
  2. fraud or fraudulent misrepresentation; or

iii. any other liability which cannot be limited or excluded by applicable law.

Subject to this Limitation of Liability clause and the clause above (Indemnity), neither party shall have any liability to the other party, whether in contract, tort (including negligence), for breach of statutory duty, or otherwise, arising under or in connection with the Agreement for:

  1. loss of profits or anticipated profits;
  2. loss of sales or business;

iii. loss of opportunity;

  1. loss of agreements or contracts;
  2. loss of savings or anticipated savings;
  3. loss of or damage to goodwill;

vii. loss of data, images or content;

viii. loss of use or corruption of software, data or information;

  1. any indirect or consequential loss.

Subject to this Limitation of Liability clause and the clause above, headed Indemnity, the total liability of either party for any other loss of the other party in respect of any one event or series of connected events shall not exceed £1,000 or the value of the Agreement whichever shall be the greater.

The terms implied by Sections 3 to 5 of the Supply of Goods and Services Act 1982 are, to the fullest extent permitted by law, excluded from this Agreement.

Confidential Information

Where the parties disclose confidential information relating to their business, or other activities in the course of the Agreement, they shall maintain the confidentiality of such information, and shall not disclose it to third parties or members of each other’s staff. If any permission is given for the disclosure of any confidential information disclosed hereunder to a third party or parties, the receiving party shall take reasonable measures to ensure that the third party or parties are bound by obligations to maintain the confidentiality of such information which are the same as, or equivalent to, those set out herein.

The obligations of the parties in this Clause shall not apply to data or information that;

  1. is known prior to disclosure by the other party;
  2. was or becomes part of the public domain through no fault of the receiving party;

iii. becomes available to the receiving party by an unconnected third party with the lawful right to make such disclosure;

  1. has been independently developed or conceived by one of the parties; or
  2. a party is required to disclose by law.

Data Processing and Protection

The Service(s) may include the processing or protection of data under the European Union General Data Protection Regulation (GDPR) and/or national and/or state law. The Supplier shall not be in breach of its obligations under the Agreement where it is acting in accordance with any data related law or co-operating with a data related investigation by a competent authority.

Intellectual Property

The Supplier reserves all intellectual property rights (if any) which may subsist in the provision of the Service(s). The Supplier licenses all such rights to the Client free of charge and on a non-exclusive, worldwide basis to such extent as is necessary to enable the Client to make reasonable use of the Service(s).

Marketing Use

The Supplier may describe its role in projects in promotional and marketing materials and take credit for authorship and, if not expressly objected to, include a link within and to the Client’s website.

Disputes and Arbitration

If the Client believes that the Service(s) are deficient, the Client shall formally notify the supplier in writing, inviting discussion at the earliest possible opportunity and giving clear indications as to how the Service(s) have not been satisfactory. After such discussions, The Supplier shall remedy any agreed faults within an agreed, reasonable timescale, not generally to exceed a period greater than the original contract. If the Client has formally notified the Supplier of any such deficiencies, he shall not be entitled to withhold payment of any invoices that the Supplier has already submitted for the Service(s), or part pay any such invoices as it sees fit. Neither party shall be entitled to assert any credit, set-off or counterclaim against the other in order to justify withholding payment of any amount due, in whole or in part.

If the supplier is unable or unwilling to remedy the above faults, the Client may terminate the Agreement forthwith; if the Supplier feels that his Service(s) are not at fault or that the Client is unfair in its judgment of the quality of his Service(s), and the parties are unable to agree the matter amicably between them, the matter may be resolved by reference to an independent adjudicator who is acceptable to both parties, and whose decision both parties agree shall be final; such an adjudicator may also determine what amounts the Supplier may be paid for his Service(s) to date if appropriate. If, after discussion concerning any difference, dispute or question arising from this Agreement, the parties are unable to reach agreement, the matter shall be settled by reference to arbitration.

If the Supplier’s performance of its obligations under the Agreement is prevented or delayed by any act or omission of the Client, its agents, sub-contractors, consultants or employees, the Supplier shall not be liable for any costs, charges or losses sustained or incurred by the Client that arise directly or indirectly from such prevention or delay.

Respect of Reputation

The parties agree to use reasonable efforts not to directly or indirectly criticise each other, any of their employees, associates or partners publicly in any way which negatively affects the reputation of the other including in posts or reviews on public forums, blogs or social networks at any time during or subsequent to the term of the Agreement.


The Client shall not, without the prior written consent of the Supplier, at any time from the date of the Agreement to the expiry of 12 months after the last date of supply of the Service(s) or termination of the Agreement (whichever is the latest), solicit or entice away from the Supplier or employ or attempt to employ any person who is, or has been, engaged as an employee, consultant or sub-contractor of the Supplier in the provision of the Service(s).

Circumstances Beyond the Control of Either Party

Neither party shall be liable for any failure or delay in performing their obligations where such failure or delay results from any cause that is beyond the reasonable control of that party. Such causes include, but are not limited to: power failure, internet service provider failure, acts of God, epidemic, pandemic, civil unrest, fire, flood, droughts, storms, earthquakes, collapse of buildings, explosion or accident, acts of terrorism, acts of war, any law or any action taken by a government or public authority, including without limitation imposing an export or import restriction, quota or prohibition, or any other event that is beyond the control of the party in question. If the delay continues for a period of 14 days, either party may terminate or cancel the Service(s) to be carried out under the Agreement.


Either party may terminate the Agreement by giving the other party 30 days’ prior written notice. A party may terminate the Agreement immediately by giving written notice to the other party if that other party:

  1. does not pay any sum due to it under the Agreement within 60 days of the due date for payment;
  2. commits a material breach of the Agreement which, if capable of remedy, it fails to remedy within 30 days after being given written notice specifying full particulars of the breach and requiring it to be remedied;

iii. persistently breaches any term of the Agreement;

  1. is dissolved, ceases to conduct substantially all its business or becomes unable to pay its debts as they fall due;
  2. is a company over any of whose assets or property a receiver is appointed;
  3. makes any voluntary arrangement with its creditors or (if a company) becomes subject to an administration order (within the meaning of the Insolvency Act 1986);

vii. (if an individual or firm) has a bankruptcy order made against it or (if a company) goes into liquidation;

viii. undergoes a change of control (within the meaning of Section 1124 of the Corporation Tax Act 2010); or (if an individual) dies or as a result of illness or incapacity becomes incapable of managing his or her own affairs.

Other than as set out in the Agreement, neither party shall have any further obligation to the other under the Agreement after its termination.

All sums payable to the Supplier under the Agreement shall become due immediately on its termination, despite any other provision.


The Agreement contains the whole agreement between the parties relating to its subject matter and supersedes all prior discussions, arrangements or agreements that might have taken place in relation to the Agreement. Nothing in this clause limits or excludes any liability for fraud or fraudulent misrepresentation.

Unless otherwise agreed, no delay, act or omission by a party in exercising any right or remedy will be deemed a waiver of that, or any other, right or remedy.

A provision which by its intent or terms is meant to survive the termination of the Agreement will do so.

No variation of the Agreement will be valid or binding unless it is recorded in writing and signed by or on behalf of both parties.

The headings and sub-headings do not form part of the Agreement and are for convenience only.

Pronouns in masculine, feminine and neuter genders shall be construed to include any other gender.

References to the singular includes the plural and vice versa.

Relationship of the Parties

Nothing in the Agreement will establish any employment relationship, agency relationship, partnership or joint venture between the parties, nor does the Agreement authorise any party to enter into any commitments for or on behalf of the other party.

Contracts (Rights of Third Parties) Act 1999

The Contracts (Rights of Third Parties) Act 1999 does not apply to the Agreement and no third party has any right to enforce or rely on any provision of the Agreement.


If any court or competent authority finds that any provision (or part) of the Agreement is invalid, illegal or unenforceable, that provision or part-provision will, to the extent required, be deemed to be deleted, and the validity and enforceability of the other provisions of the Agreement will not be affected.


Any notice (other than in legal proceedings) to be delivered under the Agreement must be in writing and delivered by pre-paid first-class post to, or left by hand delivery at the other party’s registered address or place of business, or sent by email to the other party’s main business email address as notified to the sending party. Notices sent from within the United Kingdom shall be deemed to have been received sent by post will be deemed to have been received, where posted from and to addresses in the United Kingdom, on the second working day and, where posted from or to addresses outside the United Kingdom, on the tenth working day following the date of posting; delivered by hand will be deemed to have been received at the time the notice is left at the proper address; and sent by email will be deemed to have been received on the next working day after sending.

Governing Law and Jurisdiction

The Agreement will be governed by and interpreted according to English law. All disputes and claims arising under the Agreement (including non-contractual disputes or claims) will be subject to the exclusive jurisdiction of the English courts.

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