Key Attributes

• Have a friendly and approachable manner.

• Passionate about all things digital.

• Enthusiasm to progress individually and aid the digital team’s progression.

• Excellent communicator.

• Excellent attention to detail.

• Excellent analytical skills.

• Have a strong marketing mind.

• Excellent time management skills.

• Excellent reporting skills with a proactive approach to workflows.

• Ability to work to tight deadlines and deliver results on time.

• Outstanding organisational skills, attention to detail and the ability to prioritise.

• Excellent written and verbal communication and literacy skills.

• Enjoy managing accounts, talking to customers and helping with the management of multi-dimensional campaigns.

• Be comfortable in the office and at home in the digital marketing world.

• Have a creative flair and enjoy coming up with ideas for campaigns, landing pages and advertisements.

 

Main Responsibilities

• Work closely with Directors, the Digital Marketing Manager and Digital Marketing Specialist to support client campaign delivery, including implementation of digital marketing activities for multiple clients.

• Digital client account management – act as the first point of contact for clients, and build long lasting mutually beneficial relationships with them, always striving to find improved avenues to promote their digital marketing.

• Work as a primary contact for projects, campaigns or tasks where required, keeping the client updated on a regular basis and answering questions in a comprehensive and well-informed manner. This will usually be via email and Zoom calls, but may occasionally require face-to-face meetings.

• Continued client communications including reporting feedback, answering queries, general customer service and monthly update calls.

• Work with the Digital Team to devise campaigns that meet client objectives and budgets.

• Identify market trends and use web analytic tools to analyse the performance of digital campaigns. Assist in creating, executing and monitoring digital marketing campaigns.

• Support the Digital Marketing team where relevant with prospect insights, proposal creation and pitches.

• Marketing strategy support: assistance in the development of messaging and approaches alongside the Digital Marketing Manager and Director.

• Ensure an ongoing overview of all digital client content schedules to keep on top of Ad copy and landing page content.

• Support the creation, management and delivery of campaigns.

• Presenting campaign ideas and costs internally or externally.

• Build client relationships by attending and playing a role in client meetings and communications.

• Demonstrate ‘added value’ by suggesting new ideas and best practices.

• Create clear briefs for cross-departmental tasks, where relevant.

 

Your Experience

• 2 years of experience in successfully supporting marketing activity.

• Experience using the Google Suite, Microsoft Office, Airtable.

• Have worked with multiple clients or in an agency environment (desirable).

• A solid foundation of knowledge and proficiency in core digital marketing activities, including content creation and PPC Campaigns (Google Ads, Facebook ads and LinkedIn ads desirable).

• Strong ability to assess and analyse marketing data to make recommendations.

• Excellent communication skills: verbal, written and presentation.

• Great attention to detail, organised and ability to meet deadlines.

• Strong team player, supporting other members of the team.

 

Benefits

• Competitive salary depending on experience.

• 25 days holiday (excl. Bank Holidays).

• A clear career path with opportunities to progress.

• Ongoing training and development supported by the business.

• Access to employee wellbeing benefits.

• Team days out and incentives.

• Company auto-enrolment in a pension scheme.

Please email your CV to adamk@coconut.marketing