Snap-on, a client of Coconut Creatives, strengthens the bonds of their relationship with franchisees with the launch of their very own National Franchise Advisory Council (NFAC) for the UK and Ireland. This exciting forum gives franchisees an open channel of communication between themselves and the company. The NFAC is about management and franchisees working together to improve Snap-on’s offering to franchisees and their customers.
The NFAC is made up of eight franchisees plus two invited members all voted for by the franchisees themselves. The council hold a monthly conference call and two meetings per year and work alongside the team at Snap-on HQ. Involving the franchise network in company decisions helps Snap-on grow stronger with constructive comments, hands-on suggestions for improvements and the combined knowledge and strength of the franchise network.
Snap-on is the world’s number one professional tool brand. They are the leading global manufacturer and distributor of tools for the professional technician. Franchisees deliver gold-standard, premium products to technicians up and down the country. Snap-on’s fantastic business offers you the chance to be your own boss whilst being supported by an elite team of experts.
“Whilst we cannot promise to change the world with a wave of a wand, our belief is that with proper open discussion and sharing of ideas, real improvements can be made to the benefit of all involved. This has certainly been the experience of our colleagues both in the US and Canadian NFAC’s,” Lisa Law, Snap-on’s National Franchise Manager.
Snap-on franchisees are so successful because they are passionate about their business and the growth of the network as a whole. All council members play a constructive role in helping Head Office build a stronger and more profitable business for the future for all concerned.
“We recognise that it’s the franchisees who are out on the street every day and they know the problems that come up on a day to day basis. This makes them the best people to come up with the solutions to the problems and share them with the management team. It creates a win-win situation and means we can strengthen the company together, as a unit. Our franchisees are not treated as numbers, we recognise each and every one of them as individuals who are trying to build good businesses and support their families so they need to have an input into how the business is run – the more minds the better!” adds Lisa Law.
Snap-on offer an outstanding training and support programme designed to launch and grow your business quickly and with maximum impact. Before you even turn on the engine of your custom built mobile store, there is an exclusive territory full of professional tool users just waiting for you to call in. You don’t have to wait for the customers to come to you because Snap-on find your customer base before you even start. Their aim is: to empower you with the tools for success.